Shipping Policies
Processing Time & Shipping Overview
At Aukala, we take pride in crafting one-of-a-kind, handmade pieces. Each hat is a work of art, carefully shaped and finished by skilled artisans. Because of this, our standard processing time may take up to 15 business days before shipping. While we strive for efficiency, certain designs require sourcing unique materials and coordinating with our artisans—true craftsmanship takes time.
That being said, all orders are typically dispatched within 15 business days, but in rare cases, due to the artisanal nature of our hats, shipping may take up to 30 days. Once your order is on its way, you will receive an email with tracking details.
Domestic Shipping (United States)
We offer free and express shipping options. All rates and estimated delivery times will be displayed at checkout.
|
Shipping Option |
Estimated Delivery Time |
Price |
|---|---|---|
|
Free Shipping |
10 to 30 business days |
$0.00 |
|
Express Shipping |
- |
- |
International Shipping
Aukala offers international shipping to select countries:
🇬🇧 United Kingdom | 🇪🇸 Spain | 🇩🇪 Germany | 🇫🇷 France | 🇮🇹 Italy | 🇳🇱 Holland | 🇧🇪 Belgium | 🇦🇺 Australia | 🇦🇪 United Arab Emirates | 🇨🇳 China | 🇯🇵 Japan | 🇰🇷 Korea | 🇲🇽 Mexico | 🇧🇷 Brazil | 🇨🇱 Chile
Shipping costs are calculated at checkout.
|
Shipping Option |
Estimated Delivery Time |
Price |
|---|---|---|
|
South America Shipping |
12 to 30 business days |
$0.00 |
|
Europe Shipping |
10 to 30 business days |
$0.00 |
|
Asia Shipping |
12 to 30 business days |
$0.00 |
🚨 Important: Import duties, taxes, and VAT charges may apply once your shipment reaches its destination. Aukala is not responsible for these charges, as they vary by country and are the customer’s responsibility.
Order Tracking
Once your order has shipped, you’ll receive an email with a tracking number to monitor its progress. Please allow up to 48 hours for tracking information to update.
If your order hasn’t arrived within 2 days of the estimated delivery date, please reach out via the Contact page with your order number and full name, and we will assist you.
🚫 Shipping to P.O. Boxes:
Some carriers have limitations when delivering to P.O. Boxes. We recommend providing a home or work address to avoid delays.
Returns & Refunds
We accept returns within 30 days of delivery, provided the item is unused, unworn, and in its original condition. Upon inspection, we will process a full refund minus return shipping costs.
📦 Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
🚨 Damaged or Incorrect Orders?
If your hat arrives damaged or incorrect, please contact us immediately via our Contact Page with:
• Your order number
• Clear photos of the damage/issue
We handle these on a case-by-case basis and will work with you to reach a satisfactory resolution.
🔎 Full Refund Policy: Click here for complete details.
✨ Handmade Takes Time. Art Cannot Be Rushed. ✨
We are grateful for your patience as we create authentic, handcrafted designs just for you. Each Aukala hat is a statement piece—a reflection of passion, artistry, and individuality. Thank you for choosing to wear art.
For any questions, feel free to contact us. 💛
